Below you can find answers to our most frequently asked questions.
Software & Accounts
Is it possible to use different carriers from one account?
This is one of the big advantages of Shiptimize! Per shipment you can choose which carrier you would like to use, according to the partners we have in each country.
What happens if an order is cancelled?
With one click you can delete the order out of our system. Have you already printed the label? Then just mail us, or submit the cancelation on the shipping platform with the order number and we will delete the label so that it won’t show up in your invoice.
Is it possible to get a demo to see how the system works?
Absolutely! Just contact our sales team and we will happily schedule a moment to walk you through our shipping software. Better yet? Try it now!
I am a startup. Can you help me?
We have solutions for every stage of your business. Whether you are just starting off or have already built a thriving online store, we offer you a solution that will fit like a glove.
I have a marketplace with sellers in different locations. Do you provide a shipping solution to me and my customers?
Definitely. Shiptimize can be used in a way that all your marketplace sellers benefit from. Reach out to our Sales team to discuss possibilities.
Plugins & Apps
How does the plugin work?
The installation of the plugin depends on the platform that you have built your online store on.
As soon as you receive your login credentials, you will find in our platform all the manuals related to the different eCommerce platforms. Of course, we are always happy to assist if needed.
As soon as you have installed the plugin, you can either import all orders with one click or the orders will be automatically imported into your shipping account, depending on your online store’s platform.
For which platforms do you have a plugin?
At the moment we have plugins for the following platforms:
- Magento 1 & 2
- OpenCart 2.x & 3.x
- CCV Shop
- My Online Store
We are constantly working on new plugins. Reach out to let us know what platform you’d like to have added!
Shiptimize is not integrated with my eCommerce platform. Can I still use it?
Yes, you can. We offer ways to easily add shipments manually, via CSV imports or by connecting to our API.
Where can I find your API documentation?
You can get our API documentation by requesting it via our request form. And, of course, if you have questions related to our API or our API documentation we are ready to help you out!
How does the contract work?
When you choose to use Shiptimize, including our shipping contracts, then there is no contractual timelines. You can quit using Shiptimize at any given time, without further consequences. Of course, we would like to hear your feedback, so that we can learn from your experience.
Can I use Shiptimize with my own carrier contract?
If we already have integrations with that carrier in our system, then it is definitely possible to integrate your own contract in our system. You could also combine your own contract with (some) of the possibilities that we offer. For integrating your own contract into our system, we charge a monthly fee , which includes the use of our shipping platform plus the included services. Reach out for more information.
Labelling & Packaging
Which printer can I use for printing the labels?
You can either use a desktop printer or a label writer. When using a desktop printer, you can choose regular printing paper (and cutting out the labels) or label sheets with four labels per sheet. When printing the labels from our shipping platform, a pop-up will appear asking on which position of the paper you want to start printing. When choosing to print with a label writer, make sure that the label writer can print labels of A6 format.
What size are the labels?
The labels are A6 format, being a quarter of an A4 or 102x152mm.
Do you provide packaging and/or the labels?
No, we do not provide packaging, envelopes or labels.
Track & Trace emails
Can I personalize my track and trace email?
Absolutely! You can make the track and trace e-mail completely your own and even configure it to automatically send your customers the information in their own language. It is also possible to upload your Company logo.
From which e-mail address is the track and trace mail sent?
You choose from which e-mail address the track and trace mails are being sent, since it will be an e-mail from your company.
What happens if something goes wrong with a shipment?
If something goes wrong with a shipment, we take over the claim. We contact the carrier to get to the bottom of it and handle the process from start to finish.
We will keep you updated of the progress.
Still haven’t found what you were looking for?
Reach out! Complete the form and we will get back to you.